| |
UNLUCKY OWNERS OF A KITEC HOME
W.M. - Henderson, Nevada
I am one of the unlucky owners of a Kitec home. Your company (MasterServ) submitted a bid to do the complete job with the promise to have the water back on same day and the entire project completed within a week.
The finished product was to be so completely perfect as to be undetectable where the many holes were made on the interior of my home with paint matches so perfect that one could not discern what was the old and what was the new. New fittings, pipes, hot water heater and the works.
SURPRIZE!!!
That is exactly what happened.
In addition, they completely covered my home with plastic and with floor coverings each and every day so that there was a very minimum of dust and dirt.
At the end of each day they totally vacuumed and put away everything. I could not be more pleased with the finished product nor could I imagine a cleaner less obtrusive operation.
My sincere thanks to Jose and Martin and their entire crews for making a terrible (kitec) situation as pleasant as it could possibly be.
They are all expert craftsmen.
EXCELLENCE IN THE REPIPING JOB
J.M. - Sun City, Nevada
We are extremely grateful to you and the staff at MasterServ, for the excellence displayed in the repiping job.
Everyone was extremely helpful answering our every need and making sure everything was finished to perfection.
They even helped with things beyond the realm of the contract and all done in a very professional manner.
Thank you again.
|
|
JUST COMPLETED REPIPING MY HOME
L.M. - Henderson, Nevada
Having just completed the repiping of my home, I am pleased to write and tell you that my wife and I are both totally satisfied with the work that has been done.
We had anticipated a lot of confusion and dirt but, to our amazement, the workmen were very neat and when finishing an area they promptly vacuumed all the dust and dirt.
Your supervisor, Jose, was on the job when needed and always pleasant and anxious to please.
Many thanks to MasterServ and George Anderson and the entire crew of workmen for finishing our home promptly.
If you walk into our home now I would challenge you to find one little clue as to what had been done.
You are welcome to bring any potential customers to our home to see first hand what a great job was done.
Many thanks.
WE CHOSE THE RIGHT COMPANY FOR KITEC REPAIR
J.F. - Henderson, Nevada
I wanted to take a moment (I never do this) and thank you all for the quick response to the problem with our regulator that quit working last week. With a family of five, to have our water shut off is a huge inconvenience.
To have a company take care of the problem without delay or problem is almost unheard of. I am convinced that the best investment we made after the purchase of our house was hiring MasterServ for the copper repipe upgrade.
When I called your company to explain that the regulator had failed, the very last thing I expected was to hear, "We will have a plumber out later today to fix it." I was completely stunned when Ken showed up and replaced the regulator, no hassle.
I very rarely deal with a company that stands behind their work/warranty. Again, I thank you for your word and the fact that keeping it means something.
When we buy our next house, the first call will be to MasterServ to check out the plumbing, and upgrade if needed.
Thank you all!
|
|
